FAQ

My Subscription

What type of Parcel subscription plans are available?

You may subscribe to Parcel Petite, Parcel, Parcel Premium, or Parcel Posh. Subscribers are charged on the first of every month. You can shop the different types of Parcel plans here.

Can I cancel my subscription?

Subscribers may cancel future Parcel subscriptions at any time. Subscriptions must be cancelled by the 25th of the month to avoid being charged for the following month's Parcel. There are no cancellation fees. Simply log in to your account. Under Subscriptions, click on Billing to cancel your subscription. Remember, you must cancel by the 25th of the month to avoid receiving the following month’s shipment.

Once a subscription order has been placed, the initial subscription cannot be cancelled.

How do I upgrade my subscription?

We are flattered! Please email us at hello@postmarkdstudio.com, and we will take care of you.

What if I just signed up and want to receive the current month’s Parcel?

We try to reserve a few extra boxes each month. Check the Shoppe after the 5th of the month to purchase one of our extras!

Billing

When is my credit card charged?

Your card is charged at the time of purchase, and you will receive your first Postmark’d Studio subscription box the following month. A recurring charge will be applied to your credit card each month on the 1st of the month.

What forms of payments do you take?

We accept Visa, MasterCard, Discover, and American Express.

How do I make changes to my billing information?

You may edit your billing information on your account page under Billing. If you have questions, please email us at hello@postmarkdstudio.com, and we will be happy to assist you.

I have a monthly subscription—do I need to manually purchase each month?

No. After you select the subscription plan, a recurring charge will be applied to your credit card on the 1st of each month.

What is the return policy?

We understand there may occasionally be an item you don’t absolutely love. We put a tremendous amount of thought, time, and energy into selecting products for your parcel. Pay the gift forward and share with a friend or loved one. All sales are final.

Shipping

When will my first Parcel ship?

Once you place your first order, your Parcel will ship by the 1st of the following month. (For example, if you place your order on June 14, your first Parcel will ship on July 1st.)

Our Parcels are always scheduled to ship on the 1st of the month—unless it falls on a weekend or holiday, in which case we ship the following Monday. In rare cases, unanticipated factors such as inclement weather could hold up the arrival of your Parcel. We appreciate your patience and understanding in these circumstances. If you have any questions, please email us at hello@postmarkdstudio.com.

Why do you charge shipping?

At Postmark’d Studio, we believe you should get what you pay for! There are so many wonderful treasures we wish to share with you, and we want you to realize the full value of the delightful selection we carefully curate. We think you would rather pay a bit for shipping to get a richer bounty of beautiful products!

How will my Parcel ship?

Your Parcel will ship via USPS Priority Mail. It should arrive at your door within two to three business days after we ship. Canadian and international orders will take longer (7–10 days). After you place your first order, your Parcel will ship on the 1st of the following month. (For example, if you place your order on June 14th, your first Parcel will ship on July 1st). Our Parcels are always scheduled to ship on the 1st of the month—unless it falls on a weekend or holiday, in which case we ship the next business day. If you have any questions, please email us at hello@postmarkdstudio.com.

We will send an email confirmation with tracking information when we ship your Parcel so you’ll know exactly when your package will arrive. We hope you are delighted with your Parcel. Enjoy!

Do you offer upgraded shipping?

We do not offer upgraded shipping options at this time. Be sure to check the website, where we will post shipping cutoff dates for holidays such as Christmas and Valentine’s Day.

How can I make changes to my shipping address?

You may make changes to your shipping address on your account page under Billing. Shipping addresses must be updated by the 20th of the month to ensure delivery of the following month’s parcel. Returned shipments due to an invalid address will incur a reship charge. If you have questions, please email us at hello@postmarkdstudio.com, and we will be happy to assist you.

Do you ship internationally?

Yes, we do. We offer shipping to 41 countries. Postmark’d Studio is not responsible for any custom charges that you may incur for your package to be delivered to you.

Do you ship to Canada?

Yes, we do. Postmark’d Studio is not responsible for any custom charges you may incur for your package to be delivered to you.

Do you ship to Puerto Rico, Alaska, and Hawaii?

Yes, we do! Use the “State” drop-down menu to select the location you wish to ship to.

Do you ship to PO boxes?

Yes, indeed.

Do you ship to APO/FPO boxes?

Yes, we do.

Gift Subscriptions

If I received a gift subscription, what happens when it runs out?

We would love to have you as a subscriber! You can subscribe by clicking here. You must sign up by the 20th of the month to receive the next month’s Parcel. If you have questions, please email us at hello@postmarkdstudio.com.

How can I send Postmark’d Studio Parcel as a gift?

We make it easy for you! Click on Gift Subscription and follow the instructions. Be sure to write a gift note, and we will include a handwritten note inside the gift.

If you have any questions, please email hello@postmarkdstudio.com, and we will be happy to assist.

What if I want to buy Postmark’d Studio Parcels for a future gift?

We want to make your gift-giving as easy as possible. Giving gifts should be fun, not stressful.

To select the next month’s Parcel for a future gift, you must sign up by the 20th of the month. We encourage you to sign up and then email hello@postmarkedstudio.com to let us know which month you would like the Parcel shipped as a gift.

Am I able to include a gift message?

Yes, we will include a lovely handwritten note with your gift message.

Do you gift-wrap?

Unfortunately, we do not offer gift-wrapping services. Our boxes are carefully packed to highlight the monthly theme and will be sure to delight the recipient.

Customer Service

Do you have phone support?

We do not. We are a small team, and email allows us to respond efficiently to any questions or concerns you may have. There are two ways to reach us:

1. Go to our Contact page and fill out the form.
2. Send us an email at hello@postmarkdstudio.com.

We make every effort to respond within a few hours!

What if I receive an item in my Parcel that is broken or damaged?

This would make us extremely sad. Please email hello@postmarkdstudio.com, and we will make it right.

How do I share feedback?

We love to hear from our customers!

Connect with us:

1. Go to our Contact page and fill out the form.
2. Send us an email at hello@postmarkdstudio.com.
3. Get social with us on Facebook and Instagram.

How do I change my email address?

Sign in to your account and select the email address field. Just update your email and press Save! If you have any questions, please do not hesitate to contact us at hello@postmarkdstudio.com.