FAQ

My Subscription

What type of Postmark’d Studio subscription box plans are available?
Can I cancel my subscription?
How do I upgrade my subscription?
What if I just signed up and want to receive the current month’s PostBox?

Billing

When is my credit card charged?
Is sales tax charged?
What forms of payments do you take?
How do I make changes to my billing information?
I have the one-month subscription—do I need to manually make a purchase each month?
What is the return policy?

Shipping

When will my first Postmark’d Studio subscription box ship?
When will my Postmark’d Special Delivery Box ship?
How will my Postmark’d Studio box ship?
Why do you charge shipping?
Do you offer upgraded shipping?
How can I make changes to my shipping address?
Do you ship internationally?
Do you ship to Puerto Rico, Alaska, and Hawaii?
Do you ship to PO boxes and APO/FPO boxes?

Gift Subscriptions

If I received a gift subscription, what happens when it runs out?
How can I send Postmark’d Studio subscription boxes as a gift?
What if I want to buy Postmark’d Studio subscription boxes for a future gift?
Am I able to include a gift message?
Do you gift-wrap?

Customer Service

Do you have phone support?
What if I receive an item in my box that is broken or damaged?
How do I share feedback?
How do I change my email address?